Frequently Asked Questions

1. Orders & Shipping

When will my order ship?

Orders are processed within 1–3 business days. Standard shipping takes 3–4 days; Economy shipping takes 5–8 days.

Do you ship internationally?

We are working to expand our global reach. If we are unable to ship to your destination, our support team will reach out directly to assist you.

How can I track my order?

A tracking confirmation will be sent as soon as your order ships. You can also check your customer account or contact support for assistance.

2. Returns & Exchanges

What is your return policy?

Eligible items may be returned within 30 days of delivery. Jewelry, beauty, candles, digital products, and final sale items are non-returnable.

How do I start a return?

Complete our return request form to initiate the process.

Do you cover return shipping?

We do our best to cover return shipping costs. In cases where the customer is responsible, we will communicate this clearly upon return approval.

3. Payments

What forms of payment do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Do you offer Buy Now, Pay Later?

Yes — BNPL options are available at checkout where eligible.

4. Brand & Authenticity

Is Sol-Mere Collective a scam?

No. Sol-Mere Collective is a legitimate brand. Scam alerts found online are associated with an unrelated site using a similar name — not Sol-Mere Collective.

Is solmereshop.com the same as Sol-Mere Collective?

No. solmereshop.com is not affiliated with Sol-Mere Collective in any way.

Does Sol-Mere sell on Instagram and TikTok?

Yes. Sol-Mere Collective sells through its verified Instagram Shop and official website. All purchases are processed through secure, platform-approved checkout methods. Our official handle is @shopsolmerecollective.

How do I know I'm shopping with the real Sol-Mere?

Only shop through our official website or verified social accounts linked directly from our site or bio. All official accounts are verified and use our full name — Sol-Mere Collective.

Why are people searching "Sol-Mere scam"?

This search is the result of confusion with a similarly named, unrelated website. We maintain this page to protect our customers and clarify our legitimacy.