1. When will my order ship?
Orders are processed within 1–3 business days. Standard shipping time is 3-4 days. Economy shipping is 5-8 days.
2. Do you ship internationally?
We are working to increase our reach globally. If we are not able to ship to your destination, our support team will contact you directly to ensure understanding.
3. How can I track my order?
A tracking email will be sent as soon as your order ships. You may also check your customer account or email support for assistance.
1. What is your return policy?
Eligible items may be returned and refunded within 30 days of delivery. Jewelry, beauty, candles, digital products, and final sale items are non-returnable.
2. How do I start a return?
Customer must complete return request form initiate return request.
3. Do you cover return shipping?
We do our best to cover return shipping costs; however, there are circumstances where a customer may be responsible for return shipping. We will clearly communicate expectations upon return approval.
1. What forms of payment do you accept?
All major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.
2. Do you offer Buy Now, Pay Later?
Yes — options are available at checkout where eligible.
No. Sol-Mere Collective is a legitimate brand. Scam alerts online are associated with an unrelated site using a similar name, not Sol-Mere Collective.
No. solmereshop.com is not affiliated with Sol-Mere Collective or Sol-Mere.
Yes. Sol-Mere Collective sells through its verified Instagram Shop, TikTok Shop, Shop and official website. Purchases occur through secure, platform-approved checkout methods only. Our handle is @shopsolmerecollective
Only shop through our official website or our verified social accounts linked directly from our site or bio @shopsolmerecollective.
All of our official social media accounts are verified and use our full name - Sol-Mere Collective
This search appears due to confusion with a similarly named, unrelated website. Sol-Mere Collective provides this page to clarify legitimacy and protect customers.
Product Care Guide → click here
Contact us at support@solmerecollective.com or visit our Contact Page.
© Sol-Mere Collective 2026